Law firm upgrades to LawMaster and achieves 100% paperless office status

LawMaster is practice management software providing solutions to Law Firms since 1988.  With 5 fully integrated management centres, LawMaster seamlessly caters for both back and front offices functions for legal practices. Their technology is so comprehensive there is no need for software add-ons and no reliance on legacy systems. LawMaster is a Bronze sponsor of LawFest.

LawMaster shares a case study on the experience of one law firm with their practice management software.

Law firm upgrades to LawMaster and achieves 100% paperless office status

Anderssen Lawyers Pty Ltd is a contemporary, commercial law firm based in Creek Street, Brisbane. Since their inception, they have developed an innovative approach to delivering legal services as a result of continuing investment in technology. Recently awarded the prestigious ‘Legal IT Team of the Year’ award for best use and implementation of technology in an Australian firm with 1-300 staff, their staff enjoy the latest electronic resources to assist in their daily tasks.

Implementation of new technologies at Anderssen’s must deliver financial and strategic benefits to the firm and its clients, as well as add a new dimension of flexibility and professional satisfaction for the staff. It is this drive for excellence that was instrumental in the search for a new Practice Management System.

Karen Thompson, Systems Manager at Anderssen’s was the force behind this project, and in search of a fully integrated system to replace their existing software, which was in three different applications, they discovered LawMaster.

“No other provider could meet all of the criteria, LawMaster did”, Ms Thompson said, ‘and LawMaster’s look and feel, impressed us from the start”. “LawMaster was the only system that gave us the confidence to adopt a paperless system due to its robust Microsoft platform”.

The implementation process was delivered to plan and Ms Thompson found the smooth transition, well planned and managed. “Having LawMaster support on hand on go live was very reassuring for staff and management”, she said. Adding, “LawMaster’s enthusiasm for uptake of the product was contagious during implementation and pertinent training was essential to us deploying the product proficiently in our practice”.

Now that LawMaster is fully implemented, Ms Thompson can report an uplift in productivity and efficiency, with staff reduction in IT, support and accounts. LawMaster has also improved Anderssen’s client experience, “with quicker response time and turnaround of work being carried out by support staff, we can provide information to clients instantly.”

Anderssen Lawyers are now operating a 100% Paperless System. “Our clients have responded positively to reduced response times and less time wastage, our lawyers enjoy having everything at their fingertips from multiple devices in and out of the office and our PAs ceremoniously threw out their filing trays!” Ms Thompson said.

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